There are only a few rules we run by:

No fix no fee.

If the technician attempts a repair and is unsuccessful you will not be charged. If a technician has arrived to find that the computer cannot be repaired due to something the customer has done forgetting a password, losing the necessary cable etc…) then you will be charged a minimum fee

No call out charge.

The only time you will be charged for a call out is if the technician cannot repair the computer on site due to difficulties caused by the customer (arriving to find that no one is home, coming to set up a network and finding that the customer has not mentioned before that they have no router etc…). You will be charged a minimum fee

Problems with repair.

If you drop your computer off and the repair is relatively simple but something goes wrong, i.e. deleting a virus then finding that the computer doesn’t boot or re-installing windows and we have a power cut which damages the power supply unit, we won’t charge you anything extra to the original quote you were given to perform the additional repairs required to get the computer working again. But, for example, if we are re-installing windows and the hard drive packs in all by itself and needs replacing then we will contact you, if you want us to go ahead with the additional repair then the fee will be added to your invoice accordingly.